Privacy Policy

Effective Date: January 1, 2025
Peters Therapy Group Inc.

This Privacy Policy explains how Peters Therapy Group Inc., operating as Peters Therapy Group (“we,” “us,” or “our”), collects, uses, and protects personal information through peterstherapygroup.com (the “Website”). We are committed to protecting your privacy and adhering to PIPEDA and other applicable privacy laws in Ontario, Canada.

1. Information We Collect

We may collect:

  • Personal Information you provide voluntarily (e.g., name, email, phone number via contact forms or emails).

  • Technical and Usage Data such as IP address, browser type, and pages visited (collected via cookies or analytics tools).

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and contact requests;

  • Manage appointment requests or scheduling inquiries;

  • Improve Website performance and user experience;

  • Comply with legal or regulatory obligations.

We do not sell or rent your personal information to third parties.

3. Who May Access Your Information

By submitting a form on our Website, you acknowledge that your information may be reviewed by an authorized team member, not necessarily a registered therapist or the clinic owner. All authorized personnel are required to handle personal information in accordance with this Privacy Policy. You can view our Terms of Service here.

4. Referrals and Information Sharing

With your explicit consent, we may share your personal information with licensed professionals or partner clinics in the event of a referral. We will never share your data without permission unless required by law or to comply with applicable regulatory body requirements.

5. Use of Third-Party Services & Data Storage

We may use secure third-party services (e.g., website hosting, analytics tools, contact form processors). Some providers may store data outside of Canada, including in the United States.

6. Confidentiality and Digital Security

We take reasonable measures to protect your information. However, no digital system is 100% secure. We advise users not to submit personal health or diagnostic details via the contact form, as it is not intended for sensitive health data.

If more sensitive information is required, it will be collected through secure clinical channels after intake.

7. HIPAA Disclaimer

We are a clinic located in Ontario, Canada and are not subject to U.S. HIPAA regulations. We comply with PIPEDA and applicable Ontario privacy laws.

8. Cookies and Tracking Technologies

We may use cookies or similar tools to:

  • Enable basic site functionality,

  • Improve performance and analytics,

  • Understand user preferences and behavior.

You can control cookies through your browser settings. Continued use of the Website constitutes your consent to our use of cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how we manage your information, contact:

Peters Therapy Group
210 Linwell Road, Unit 210A
St. Catharines, Ontario L2N 6N5
hello@peterstherapygroup.com