Privacy Policies (Phone, Website, Email)

Effective Date: January 1, 2025
Peters Therapy Group Inc.

The privacy policies below explain how Peters Therapy Group Inc., operating as Peters Therapy Group (“we,” “us,” or “our”), collects, uses, and protects personal information through peterstherapygroup.com (the “Website”), as well as our policy for contacting us via email, phone, voicemail, and/or text message. We are committed to protecting your privacy and adhering to PIPEDA and other applicable privacy laws in Ontario, Canada.

Phone Policy
Website Policy
Email Policy

Phone Communications Policy

Please note that our phone line is not monitored continuously. If you’d like to get in contact with us with further details, please use our contact form located on our website, or email us at hello@peterstherapygroup.com.

1. No Guarantee of Response

Our phone line is not continuously monitored, and we are not obligated to answer or return all calls or voicemails. Responses are solely at our discretion.

2. No Crisis or Emergency Service

  • This phone line is not a crisis line, and should not be used in emergencies.

  • If you are in a crisis or need urgent help, please call 911 or use local mental health crisis lines such as Pathstone Mental Health's Crisis Line (under 18) at 1-800-263-4944, or COAST (over 18) at 1-866-550-5205.

  • Automated text replies (if sent) are informational only and do not constitute care or commitment to respond.

3. No Therapeutic / Client Relationship Formed

  • Calling, leaving a voicemail, or receiving a text message does not establish a therapist-client relationship or any obligation to provide services.

  • A client relationship is only created after formal intake, assessment, and signed consent under Ontario regulations.

4. Access by Authorized Team Members

Phone calls, voicemails and text messages may be reviewed by authorized team members — not necessarily the clinic owner or a therapist.

5. Security & Confidentiality Limitations

  • Telephone calls, voicemails, and text messages are not a secure method of communication.

  • If existing clients would like to respond to us via a more secure method, please login to your JaneApp profile and message us securely through this channel if available.

  • We recommend you do not include detailed medical, health, or diagnostic information via phone or voicemail.

  • We are not liable for interception, misdelivery, or unauthorized access to phone-based communication.

6. Automated Text Responses

Callers may receive an automated text message after calling, with general information. Such automated messages do not create any duty to respond.

7. Limitation of Liability

To the fullest extent allowed by Ontario law, Peters Therapy Group Inc. is not liable for:

  • Delays in returning calls

  • Misplaced, lost, or unread messages

  • Reliance on any voicemail or message content

  • Any harm resulting from delayed or missed communication

Contact Us

If you have questions about this policy, contact:

Peters Therapy Group
210 Linwell Road, Unit 210A
St. Catharines, Ontario L2N 6N5
hello@peterstherapygroup.com

Website Privacy Policy

1. Information We Collect

We may collect:

  • Personal Information you provide voluntarily (e.g., name, email, phone number via contact forms or emails).

  • Technical and Usage Data such as IP address, browser type, and pages visited (collected via cookies or analytics tools).

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and contact requests;

  • Manage appointment requests or scheduling inquiries;

  • Improve Website performance and user experience;

  • Comply with legal or regulatory obligations.

We do not sell or rent your personal information to third parties.

3. Who May Access Your Information

By submitting a form on our Website, you acknowledge that your information may be reviewed by an authorized team member, not necessarily a registered therapist or the clinic owner. Submitting a contact form does not create any obligation on Peters Therapy Group to acknowledge or respond to the submission. All authorized personnel are required to handle personal information in accordance with this Privacy Policy. You can view our Terms of Service here.

4. No Therapeutic Relationship

Filling out a contact form, sending an email, or browsing the Website does not create a therapeutic, clinical, or professional relationship between you and Peters Therapy Group Inc. or any of its employees, therapists, or affiliates. A therapeutic relationship is only formed after formal intake, clinical assessment, and signed consent.

5. Referrals and Information Sharing

With your explicit consent, we may share your personal information with licensed professionals or partner clinics in the event of a referral. We will never share your data without permission unless required by law or to comply with applicable regulatory body requirements.

6. Use of Third-Party Services & Data Storage

We may use secure third-party services (e.g., website hosting, analytics tools, contact form processors). Some providers may store data outside of Canada, including in the United States. Examples include: Squarespace Privacy Policy, Google Privacy Policy, JaneApp Privacy Policy, Mailchimp Privacy Policy.

7. Confidentiality and Digital Security

We take reasonable measures to protect your information. However, no digital system is 100% secure. We advise users not to submit personal health or diagnostic details via the contact form, as it is not intended for sensitive health data.

If more sensitive information is required, it will be collected through secure clinical channels after intake.

8. HIPAA Disclaimer

We are a clinic located in Ontario, Canada and are not subject to U.S. HIPAA regulations. We comply with PIPEDA and applicable Ontario privacy laws.

9. Cookies and Tracking Technologies

We may use cookies or similar tools to:

  • Enable basic site functionality,

  • Improve performance and analytics,

  • Understand user preferences and behavior.

You can control cookies through your browser settings. Continued use of the Website constitutes your consent to our use of cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this policy, contact:

Peters Therapy Group
210 Linwell Road, Unit 210A
St. Catharines, Ontario L2N 6N5
hello@peterstherapygroup.com

Email Communication Policy

1. Introduction

Peters Therapy Group is committed to protecting the privacy of individuals who communicate with our practice. This policy explains how email communication works and outlines the limitations and risks associated with sending information by email. Email is primarily intended for general or administrative communication, such as scheduling appointments or asking general questions about services. It should not be relied upon for urgent, time-sensitive, or emergency matters.

2. No Therapeutic Relationship

Sending or responding to an email with Peters Therapy Group does not create a therapeutic, clinical, or professional relationship between you and Peters Therapy Group Inc. or any of its employees, therapists, or affiliates. A therapeutic relationship is only formed after formal intake, clinical assessment, and signed consent.

3. Using email to contact us

You may choose to contact Peters Therapy Group by email for purposes such as:

  • scheduling or changing appointments

  • general questions about services

  • administrative requests

  • providing non-sensitive information requested by a therapist or team member

Email accounts are not monitored continuously, and response times may vary depending on schedules, vacations, illness, technical issues, or other circumstances. Emails may occasionally be missed, delayed, filtered, or not received, and we do not guarantee that every email will be received or responded to. If you require immediate assistance or are experiencing a crisis, please contact emergency services or a crisis support service rather than sending an email.

4. Access to emails

Emails sent to Peters Therapy Group may be reviewed or managed by administrative team members who assist with scheduling and communications. These team members may not be registered therapists or regulated health professionals, so clients should avoid including sensitive personal information, health information, or therapeutic content in email messages whenever possible. Sensitive matters are best discussed after formal client intake is completed in scheduled appointments or through secure communication platforms when available.

5. Risks of email communication

Email communication carries certain privacy and security risks. For example:

  • emails may be intercepted or accessed by unauthorized parties

  • messages may be sent to unintended recipients

  • delivery may be delayed or blocked by spam filters

  • information may be stored on third-party email servers

Because of these factors, the security and confidentiality of email communication cannot be guaranteed.

6. Storage of emails

Emails related to services provided by Peters Therapy Group may be retained as part of administrative or clinical records in accordance with applicable privacy laws and professional record-keeping requirements.

7. Your choice to use email

By contacting Peters Therapy Group by email, you acknowledge and accept the risks associated with electronic communication and consent to receiving replies by email unless you request another method of communication.

8. Amendments

We may update this policy from time to time by publishing a new version on our website.

Contact Us

If you have questions about this policy, contact:

Peters Therapy Group
210 Linwell Road, Unit 210A
St. Catharines, Ontario L2N 6N5
hello@peterstherapygroup.com