Privacy Policy (Phone and Website)

Effective Date: January 1, 2025
Peters Therapy Group Inc.

This Privacy Policy explains how Peters Therapy Group Inc., operating as Peters Therapy Group (“we,” “us,” or “our”), collects, uses, and protects personal information through peterstherapygroup.com (the “Website”), as well as our policy for contacting us via phone, voicemail, and/or text message. We are committed to protecting your privacy and adhering to PIPEDA and other applicable privacy laws in Ontario, Canada.

Phone Communications Privacy Policy

Please note that our phone line is not monitored continuously. If you’d like to get in contact with us with further details, please use our contact form located on our website, or email us at hello@peterstherapygroup.com.

1. No Guarantee of Response

Our phone line is not continuously monitored, and we are not obligated to answer or return all calls or voicemails. Responses are solely at our discretion.

2. No Crisis or Emergency Service

This phone line is not a crisis line, and should not be used in emergencies.
If you are in a crisis or need urgent help, please call 911 or use local mental health crisis lines such as Pathstone Mental Health's Crisis Line (under 18) at 1-800-263-4944, or COAST (over 18) at 1-866-550-5205.
Automated text replies (if sent) are informational only and do not constitute care or commitment to respond.

3. No Therapeutic / Client Relationship Formed

Calling, leaving a voicemail, or receiving a text message does not establish a therapist-client relationship or any obligation to provide services.
A client relationship is only created after formal intake, assessment, and signed consent under Ontario regulations.

4. Access by Authorized Team Members

Phone calls, voicemails and text messages may be reviewed by authorized team members — not necessarily the clinic owner or a therapist.

5. Security & Confidentiality Limitations

Telephone calls, voicemails, and text messages are not a secure method of communication.
If existing clients would like to respond to us via a more secure method, please login to your JaneApp profile and message us securely through this channel if available.
We recommend you do not include detailed medical, health, or diagnostic information via phone or voicemail.
We are not liable for interception, misdelivery, or unauthorized access to phone-based communication.

6. Automated Text Responses

Callers may receive an automated text message after calling, with general information. Such automated messages do not create any duty to respond.

7. Limitation of Liability

To the fullest extent allowed by Ontario law, Peters Therapy Group Inc. is not liable for:
- Delays in returning calls
- Misplaced, lost, or unread messages
- Reliance on any voicemail or message content
- Any harm resulting from delayed or missed communication

Website Privacy Policy

1. Information We Collect

We may collect:

Personal Information you provide voluntarily (e.g., name, email, phone number via contact forms or emails).
Technical and Usage Data such as IP address, browser type, and pages visited (collected via cookies or analytics tools).

2. How We Use Your Information

We may use your information to:

Respond to inquiries and contact requests;
Manage appointment requests or scheduling inquiries;
Improve Website performance and user experience;
Comply with legal or regulatory obligations.

We do not sell or rent your personal information to third parties.

3. Who May Access Your Information

By submitting a form on our Website, you acknowledge that your information may be reviewed by an authorized team member, not necessarily a registered therapist or the clinic owner. Submitting a contact form does not create any obligation on Peters Therapy Group to acknowledge or respond to the submission. All authorized personnel are required to handle personal information in accordance with this Privacy Policy. You can view our Terms of Service here.

4. No Therapeutic Relationship

Filling out a contact form, sending an email, or browsing the Website does not create a therapeutic, clinical, or professional relationship between you and Peters Therapy Group Inc. or any of its employees, therapists, or affiliates. A therapeutic relationship is only formed after formal intake, clinical assessment, and signed consent.

5. Referrals and Information Sharing

With your explicit consent, we may share your personal information with licensed professionals or partner clinics in the event of a referral. We will never share your data without permission unless required by law or to comply with applicable regulatory body requirements.

6. Use of Third-Party Services & Data Storage

We may use secure third-party services (e.g., website hosting, analytics tools, contact form processors). Some providers may store data outside of Canada, including in the United States. Examples include: Squarespace Privacy Policy, Google Privacy Policy, JaneApp Privacy Policy, Mailchimp Privacy Policy.

7. Confidentiality and Digital Security

We take reasonable measures to protect your information. However, no digital system is 100% secure. We advise users not to submit personal health or diagnostic details via the contact form, as it is not intended for sensitive health data.

If more sensitive information is required, it will be collected through secure clinical channels after intake.

8. HIPAA Disclaimer

We are a clinic located in Ontario, Canada and are not subject to U.S. HIPAA regulations. We comply with PIPEDA and applicable Ontario privacy laws.

9. Cookies and Tracking Technologies

We may use cookies or similar tools to:

Enable basic site functionality,
Improve performance and analytics,
Understand user preferences and behavior.

You can control cookies through your browser settings. Continued use of the Website constitutes your consent to our use of cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we manage your information, contact:

Peters Therapy Group
210 Linwell Road, Unit 210A
St. Catharines, Ontario L2N 6N5
hello@peterstherapygroup.com